Contact Support

Get help from the Night Owl Protect support team.

Support Channels

Phone Support

πŸ“ž 1-866-390-1303

Hours:

  • Monday - Friday: 8 AM - 9 PM EST

  • Saturday - Sunday: 9 AM - 6 PM EST

Tip

Have your Device ID and account email ready before calling.

Email Support

πŸ“§ support@nightowlsp.com

Response time: Within 24-48 business hours

Please include:

  • Account email

  • Device type and model

  • Description of issue

  • Screenshots if applicable

Live Chat

πŸ’¬ Available in the Night Owl Protect app

  1. Go to Settings β†’ Help & Support

  2. Tap Live Chat

  3. Describe your issue

  4. Connect with an agent

Hours: Same as phone support

Community Forum

🌐 community.nightowlsp.com

  • Ask questions

  • Share tips and solutions

  • Connect with other users

  • Browse knowledge base

Self-Service Resources

Knowledge Base

Browse articles and tutorials:

Video Tutorials

Watch setup and troubleshooting videos:

System Status

Check for known outages:

Before Contacting Support

To help us resolve your issue faster, please gather:

  1. Account Information

    • Email address on account

    • Phone number (if applicable)

  2. Device Information

    • Device type (camera, NVR, doorbell)

    • Model number

    • Device ID

    • Firmware version

  3. Issue Details

    • Description of the problem

    • When it started

    • Error messages (exact wording)

    • Steps already tried

  4. Supporting Evidence

    • Screenshots of errors

    • Screen recordings

    • Photos of hardware issues

Warranty Information

Standard Warranty

  • Cameras: 1 year limited warranty

  • NVR/DVR: 2 year limited warranty

  • Accessories: 1 year limited warranty

Extended Warranty

Purchase extended protection:

  • 2-year extension: $29.99

  • 3-year extension: $49.99

Filing a Warranty Claim

  1. Contact support with:

    • Proof of purchase

    • Device serial number

    • Description of defect

  2. Receive RMA number

  3. Ship device (prepaid label provided)

  4. Receive replacement or repair

Feedback & Suggestions

We value your input!

Rate the App

Help us improve:

Submit Feature Request

Have an idea? Let us know:

  • Email: feedback@nightowlsp.com

  • In-app: Settings β†’ Send Feedback

Report a Bug

Found an issue?

  1. Go to Settings β†’ Help & Support

  2. Tap Report a Problem

  3. Describe the bug

  4. Include device/app info (auto-attached)

Business & Partner Inquiries

Commercial Sales

For business and volume purchases:

  • πŸ“§ business@nightowlsp.com

  • πŸ“ž 1-866-390-1303 ext. 2

Integration Partners

API and integration inquiries:

  • πŸ“§ partners@nightowlsp.com

Media & Press

Press inquiries:

  • πŸ“§ press@nightowlsp.com

Thank you for choosing Night Owl Protect! We’re here to help ensure your security system works flawlessly.