# Contact Support

Get help from the Night Owl Protect support team.

## Support Channels

### Phone Support

📞 **1-866-390-1303**

**Hours:**
- Monday - Friday: 8 AM - 9 PM EST
- Saturday - Sunday: 9 AM - 6 PM EST

```{tip}
Have your Device ID and account email ready before calling.
```

### Email Support

📧 **support@nightowlsp.com**

Response time: Within 24-48 business hours

Please include:
- Account email
- Device type and model
- Description of issue
- Screenshots if applicable

### Live Chat

💬 Available in the Night Owl Protect app

1. Go to **Settings** → **Help & Support**
2. Tap **Live Chat**
3. Describe your issue
4. Connect with an agent

**Hours:** Same as phone support

### Community Forum

🌐 **[community.nightowlsp.com](https://community.nightowlsp.com)**

- Ask questions
- Share tips and solutions
- Connect with other users
- Browse knowledge base

## Self-Service Resources

### Knowledge Base

Browse articles and tutorials:
- [help.nightowlsp.com](https://help.nightowlsp.com)

### Video Tutorials

Watch setup and troubleshooting videos:
- [Night Owl YouTube Channel](https://youtube.com/@nightowlsp)

### System Status

Check for known outages:
- [status.nightowlsp.com](https://status.nightowlsp.com)

## Before Contacting Support

To help us resolve your issue faster, please gather:

1. **Account Information**
   - Email address on account
   - Phone number (if applicable)

2. **Device Information**
   - Device type (camera, NVR, doorbell)
   - Model number
   - Device ID
   - Firmware version

3. **Issue Details**
   - Description of the problem
   - When it started
   - Error messages (exact wording)
   - Steps already tried

4. **Supporting Evidence**
   - Screenshots of errors
   - Screen recordings
   - Photos of hardware issues

## Warranty Information

### Standard Warranty

- **Cameras**: 1 year limited warranty
- **NVR/DVR**: 2 year limited warranty
- **Accessories**: 1 year limited warranty

### Extended Warranty

Purchase extended protection:
- 2-year extension: $29.99
- 3-year extension: $49.99

### Filing a Warranty Claim

1. Contact support with:
   - Proof of purchase
   - Device serial number
   - Description of defect
2. Receive RMA number
3. Ship device (prepaid label provided)
4. Receive replacement or repair

## Feedback & Suggestions

We value your input!

### Rate the App

Help us improve:
- [Rate on App Store](https://apps.apple.com)
- [Rate on Google Play](https://play.google.com)

### Submit Feature Request

Have an idea? Let us know:
- Email: feedback@nightowlsp.com
- In-app: Settings → Send Feedback

### Report a Bug

Found an issue?
1. Go to **Settings** → **Help & Support**
2. Tap **Report a Problem**
3. Describe the bug
4. Include device/app info (auto-attached)

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## Business & Partner Inquiries

### Commercial Sales

For business and volume purchases:
- 📧 business@nightowlsp.com
- 📞 1-866-390-1303 ext. 2

### Integration Partners

API and integration inquiries:
- 📧 partners@nightowlsp.com

### Media & Press

Press inquiries:
- 📧 press@nightowlsp.com

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Thank you for choosing Night Owl Protect! We're here to help ensure your security system works flawlessly.